Refund Policy

At WhatABite, we take great care in ensuring our products reach you in the best condition. As our products are consumable food items, we are unable to accept returns once an order has been delivered.

  • When We Issue Refunds or Replacements

    We will issue a full refund or a replacement order in the following specific cases:

    • You received the wrong product item or flavour.
    • You received a physically damaged or broken product.
    • The product arrived with a compromised seal or torn outer packaging.

  • How to Raise a Claim

    Please contact us within 48 hours of receiving your order to be eligible for review:

    • Email: support@whatabitefoods.com
    • Alternative: Submit a request through the Contact Us page on our website.
    • Requirement: Please include your Order Number along with clear, unedited photos of the damaged or incorrect item. We will review your claim and respond within 2 business days.

  • Non-Refundable Situations

    We do not accept returns or issue refunds/replacements for:

    • Change of mind or personal taste preferences after purchase.
    • Products that have already been opened, unsealed, or partially consumed.
    • Incorrect delivery addresses or contact details provided at the time of placing the order.

  • Cancellations

    Orders can be cancelled within 2 hours of placement. Once an order has been dispatched from our facility and handed over to our shipping partner, cancellations are no longer possible.